Managed Service Plans and Rates
 
Description No Plan Silver
$20 Per PC
$95 Per Server
Per Month
Gold
$30 Per PC
$125 Per Server
Per Month
Platinum
$95 Per PC
$495 Per Server
Per Month
Hourly Rate Servers / Network $145 $110 $95 Service Calls Free
Additional Projects $125
Hourly Rate Desktop Support $125 $95 $85 Free
Emergency Response Time 4-6 Hours 2 Hours 1 Hour 1 Hour or less guaranteed
On-site scheduling of technician 3-4 days 1-2 days Next day Same day
Emergency Response Fee
(in addition to hourly fees)
$95, 1 hour minimum
After hours and weekends
2 hour minimum
Free Free Free
Phone and Remote Support Sessiions $35 per 15 minutes 10 minutes per PC/Server included, then $25 per 15 minutes 15 minutes per PC/Server included, then $20 per 15 minutes Free
24 Hour Remote Monitoring Included Included Included
Server Stability and Performance Included Included Included
Notification of Unusual Events Included Included Included
Daily Firewall Monitoring Included Included Included
Executive Summary Monthly Reports Included Included Included
Virus Definition Updates Included Included Included
Unlimited Remote Patch Management Included Included Included
Daily System Status E-Mail Included Included Included
Quarterly Review and Planning Meeting Included Included Included
Monthly On-Site Audit and Network Tune-Up Included Included
Unlimited Software Upgrades Included Included
Spyware Monitoring and Removal Included Included
Adding and Removing Users Included Included
Daily backup monitoring Included Included
Monthly backup verification Included
Recovery of Server in case of complete disaster Included
Installation of New Hardware and Software Included
Virus Removal and Cleaning Included
Loaner PC / Server Included
Vendor Liason Included
Shopping and Ordering Warranty Parts Included
100% No-Hassel Guarantee Included